We at Swiso Teck for Technology, Information and Communication Services, are working to provide the best advanced solutions that provide a working environment at a high level of modernity and innovation.
And that is through our solutions based on scientific studies of different work environments and the nature of customer needs. Our innovative and pioneering applications in the field of information and communications technology are an integral part of the company's vision, which depends on the culture of continuous development leading to:
Our Solution, What we offer!
New collaboration edge through voice and video calling capabilities. Reinventing the value of voice and video calling.
High quality calls internal and external with Video calling support.
Recive recorded voice mail when un available, ensuing business needs are met.
Send and Revive faxes anywhere.
Limit number or calls, calls duration when needed based on preconfigured rules.
Seamless personalized anytime and anywhere which speeds the digital transformation phenomena and maximizes user experience.
Integrate business systems with your IVR, enable OMNI digital channel.
Set customized menues that work during and after working hours, and enahnce custoer engagment.
Get your customer feedback instatnlt after the call.
Initiate IVR campaigns and monitor it through a simple to use UI.
Revolutionized Call Center routing based on Artificial Intelligence and Machine Learning, enabling maximum user experience.
Create different skilled agent groups and assign to Queues.
Route Calls to spcific skilled group based on different conditions.
Allow supervisor jump in the call when needed.
Advanced call recording, assure quality control and auditing.
Re-branded Mobile App helps customers and teams collaborate easily and timely.
Your own mobile app with company/organization identity.
App support both IOS and Android with seamless experince.
Recive Calls even when application is not runing.
With VPN you can alawys reach your phone service.
Instance conferencing tool increase team efficiency and enhance customer engagement.
Creat instant multiparty confernce both voice and video.
Integrate confrence creation with existing business systems.
Start and join confernce anywhere using web browser
Always-on healthy system through real-time monitoring and notification.
Monitor all systems aspects in real time, from calls to CPU, memory and Network.
Configure differen level of Threshhold that trigger notification for different systems stats.
Create Reports when needed to resposnd to market daynamics and needs.
Learn from every single event and anable predictive modeling for other system componenets.
Feel free to contact us and we will get back to you as soon as possible.
Swiso Teck provides a set of services for ColTeck solution, starting with studying the site and determining the requirements, including installation and preparation of hardware and devices, then set up the applications until technical support, operation, and maintenance.
SwisoTeck starts with site survey services to assure all details are captured and all requirements are documented to minimize the time of implementation. SwisoTeck also provides hardware and networking I&C services to assure swift time to market and assure systems and network readiness.
System-level operation; concerned with systems, networks, databases and operations assuring system up and available all the time, and reduce downtime risk. Business operations; concern operating the system from a business perspective, i.e. creating and building IVR menus, Call center queues, assign team, quality audits.
SwisoTeck support and maintenance services come in different levels with different SLAs, that ensure systems are always on and can be customized to respond to business needs.
Our Partners in Success Deliver
At Swiso Teck, we strive to make the solutions offered with practical, material and tangible value for our customers in every part of the business.
The ColTeck catalog includes all the details of the product as well as the capabilities available in each application. You can download it now.